Account Details & Ownership 7

• Can anyone else access my account?
• Can I add other people as contacts to my account?
• Can I allow a user just access to one specific part of my account?
• How can I change my username?
• How can I change the name of an account holder?
• How do I add a contact to my account?
• How do I change my contact details for WeHost account?
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Addon Domains 6

• Can I allow a user access to just one of my addon domains?
• How do I add an addon domain?
• How do I add extra domains to my cPanel hosting?
• How do I create a redirect for an addon domain?
• How to Change the Document Root for an Add-On Domain
• What is an addon domain?
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Advanced Email Functionality 8

• Account Level Filtering
• Changing MX Entries
• Creating a Default Address
• Email Delivery Routes
• How to setup Google Apps in cPanel
• Importing Email Accounts
• Importing Forwarders
• User-Level Filtering
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Backups 1

• How do I generate a backup of my website? (cPanel)

Cancellations 3

• How quickly after I cancel will you delete my account?
• Is there a minimum contract period?
• What is your cancellation period?

Choosing & Installing an SSL 7

• 3rd Party SSL Certificates
• Can I have a dedicated IP address if I order an SSL certificate?
• Premium Extended Validation SSL Certificate (EV SSL)
• Premium SSL certificate
• Standard SSL certificate
• What are the differences between Let’s Encrypt and the other SSLs available
• Wildcard SSL Certificate
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Company Information 5

• Can I work for you?
• Datacenter information
• How long does it take to get a response from support?
• How long have you been established?
• How many customers do you have?
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Concepts 3

• What am I getting in return for my money?
• What is a Domain Name?
• What is Web Hosting?

Content Restrictions 3

• Can I host a gambling website?
• Can I host adult content?
• Can I host music and video files (mp3, mp4 etc)?

cPanel Domains 1

• How can I swap my Add-on domain for the Primary domain?

cPanel Software Applications 3

• Cron Timings
• Software Installation in cPanel using Softaculous
• Which CMS should I choose?

Databases 3

• How do I create a MySQL database in cPanel?
• How do I remotely access my database?
• How to remotely connect to a MySQL database (cPanel)

Dedicated Servers 7

• Can I have root access on my managed server?
• Do I need to tell you if my server is down?
• How can I restart services on my Dedicated Server?
• How many Dedicated Servers do you run?
• When will you suspend my server for non-payment?
• Where are your Dedicated Servers located?
• Which versions of Windows can I have on my Dedicated Server
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Diskspace 3

• Can I get a custom package with more disk space?
• How many files can I have?
• How to work out Disk Space usage in cPanel

DNS 4

• Can you explain how your DNS Cluster works?
• What are CNAME records?
• What are Nameservers?
• What is an "A" record?
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DNS & Nameservers 5

• How do I change my domain nameservers?
• How do I edit DNS in WHM?
• How to set your nameservers
• I've changed the nameservers, do I need to change any of the other DNS?
• Why does my site still show my old hosting, even though I've pointed my DNS to your nameservers?
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DNS in cPanel 1

• How do I point my site to another server? (cPanel)

Domain Extensions 4

• What is a ccTLD?
• What is a domain extension?
• What is a gTLD?
• Why are there so many domain extensions
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Domain Management 8

• Can I hide my personal details on a domain registration?
• Do I need WHOIS Privacy?
• How do I activate WHOIS Privacy on my domain?
• I already have a domain name, is it too late to add Privacy Protection?
• What contact information is made shown for my domain?
• What domains can I use WHOIS Privacy on?
• What is the WHOIS database?
• What is WHOIS Privacy?
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Email 1

• How can I access Webmail on cPanel?

Emails 2

• How to back-up your emails from Outlook
• Using external email

First Steps 8

• Creating a secure password
• General Information - PHP
• How do I add my domain to my cPanel hosting package?
• How do I log in to my website control panel?
• How do I point my domain to hosting I have elsewhere?
• Linking domain and hosting
• Pointing an external domain to your hosting
• Transferring in a domain name
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Forwarders & Autoresponders 4

• Can I forward an entire email domain
• Creating a Forwarder
• Creating an Autoresponder
• Forwarding Email to a Different Domain in cPanel
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Free 2

• Do I need an SSL Certificate for my website?
• SSLs and SEO

FTP 3

• cPanel FTP with Filezilla
• How do I create an FTP Account?
• What are my FTP credentials?

FTP & File Management 3

• How to create a custom error page in cPanel
• How to use cPanel's Password Protect Directory tool
• Where can I find the configuration details for my FTP account?

General 2

• Can I have email with just a domain name?
• What is a WHOIS lookup?

General 2

• Can I transfer my domain?
• How long does it take to change an IPSTAG?

General 2

• Can I change my domain and retain my search engine ranking?
• Does my domain name affect where I appear in search results?

Getting Started 5

• cPanel is timing out, why?
• How can I log into cPanel from WHM?
• How do I log in to my cPanel account?
• How do I point a domain at my cPanel package?
• How to add a new site to your cPanel account
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Hosted Websites 1

• Do aliases count as hosted websites?

Let's Encrypt SSLs 1

• Why you need https on your site

Locking 3

• How does domain locking work?
• Why do I need to lock a domain?
• Why do UK domains not have a lock?

Mac 9

• Apple Mail
• Gmail.com
• Mac Mail (macOS Sierra)
• Mac Mail (OS X El Capitan)
• Mac Mail (OS X Yosemite)
• Outlook 2011 For Mac
• Outlook 2016 For Mac
• Outlook.com
• Thunderbird Mac
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Mailboxes 4

• Can I delete a cPanel mailbox?
• Creating an email account in cPanel
• How to change a mailbox password
• How to set a mailbox quota
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Mobile 4

• Android Devices
• Apple Devices
• Blackberry
• Windows 10 Mail App
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Must Read 9

• How can I migrate a website myself?
• How do I move from WordPress.com or WordPress.org?
• I'm giving sensitive information, how can I be sure this information will be kept confidential?
• Is there any downtime when my site is being migrated?
• What information do you need from me for the migration?
• What is the Move to WeHost migration service?
• Which hosting providers do you migrate from?
• Will my current hosting provider know I'm leaving them?
• Will you make sure the website works exactly as it did before the migration?
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Must Read 1

• GDPR FAQs

Must Read 5

• Account closure and data deletion
• How we use your data
• Privacy Centre Overview
• Request a copy of your personal data
• Your choices about the data we collect
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Ordering & Renewals 3

• Do you include the renewal of my domain in the hosting renewal?
• I need to talk to someone about a server
• When is my hosting due for renewal?

Ownership 3

• Am I the registered domain holder?
• Are my domain contact details different to the account holder?
• Who is the admin contact on my domain names?

Paid 2

• Do I need an SSL Certificate for my website?
• SSLs and SEO

Parked Domains 2

• How do I add a parked domain?
• What is the difference between an addon and parked domains?

Payments & Invoices 8

• Can I pay by Western Union?
• Do you encrypt card data?
• How do I update my billing details?
• I cannot pay my bill? Can you extend my due date?
• I won't be able to pay by the due date - can I delay?
• What payment methods do you accept?
• When will I be invoiced?
• When Will You Suspend My Account For Non-Payment?
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Placing an Order 1

• Do you accept customers from outside of the FI?

Pre Sale 6

• Are all SSLs recognised by all browsers?
• Can I install a third party SSL?
• Do I need an SSL Certificate for my website?
• What Domain Names can I use an SSL on?
• What is an SSL Certificate?
• Why is Authentication and Validation so Important?
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Pre Sales 2

• How long does it take to set up a Dedicated Server?
• What are the benefits of a Dedicated Server?

Pre Sales 2

• How do your cPanel and Premium Wordpress Hosting packages differ?
• How long does it take to set up a cPanel account?

Read 2

• How can I report abuse on an account?
• The account holder is not contactable. What now?

Redirects 4

• How do I add a 301 redirect?
• Redirecting to www
• What is a 301 redirect?
• What's the difference between a 301 redirect and a 302?
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Registrations 3

• Someone else's domain expires soon. Can I grab it once it expires?
• What does clientHold mean? / Why is the domains suspended?
• When can I register an expired domain name?

Registries, Registrars & Registrants 9

• Are you ICANN accredited?
• What is a registrant?
• What is a registrar?
• What is a registry?
• What is the difference between a registry, a registrar and a registrant?
• Who are Gandi?
• Who are Nominet?
• Who is ICANN?
• Why would ICANN suspend my domain?
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Spam Scanning 2

• Configuring SpamAssassin
• How to filter spam (cPanel)

SSL Implementation 1

• SSL Detection on the Cloud

Subdomains 3

• How do I change the document root of a sub domain?
• How do I create a subdomain in cPanel?
• What is a sub domain?

Support 2

• What help can I have to get started?
• What support can I get?

Terms & Conditions 2

• Do you advertise on my site?
• Where can I find your Terms and Conditions

Transferring away from WeHost 2

• Change IPSTAG
• What does ClientTransferProhibited mean?

Transferring to WeHost 10

• .com, .net, .org and other domain transfers
• How to transfer your domain name from 1&1
• How to transfer your domain name from Dreamhost
• How to transfer your domain name from Fasthosts
• How to transfer your domain name from GoDaddy
• How to transfer your domain name from HostGator
• How to transfer your domain name from WordPress.com
• Transferring a .COM domain
• Why is a domain is pending registry approval for five days?
• Why is my current provider charging me for a domain transfer?
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Upgrades & Packages 4

• Can I upgrade my hosting package at any time?
• Do you offer hosting packages for charities?
• Is one package faster than the others?
• Is there an upgrade fee?
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Usage & Over Usage 1

• Why has my account been suspended?

Virtual Servers 5

• Can I move my VPS from another provider to WeHost?
• Can I upgrade my VPS?
• How long does it take to set up a VPS?
• What’s the difference between a Dedicated Server and a VPS?
• Why choose a WeHost Cloud VPS?
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WHM 1

• Create a Reseller in WHM

Windows 11

• Gmail.com
• Microsoft Outlook 2002
• Microsoft Outlook 2007
• Microsoft Outlook 2010
• Microsoft Outlook 2013
• Microsoft Outlook 2016
• Outlook.com
• Thunderbird Windows
• Windows 10 Mail App
• Windows 8 Mail App
• Windows Live Mail
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WordPress 1

• How to disable plugin(s) via database or by manual removal