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Account Details & Ownership
7
Can anyone else access my account?
Can I add other people as contacts to my account?
Can I allow a user just access to one specific part of my account?
How can I change my username?
How can I change the name of an account holder?
How do I add a contact to my account?
How do I change my contact details for WeHost account?
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Addon Domains
6
Can I allow a user access to just one of my addon domains?
How do I add an addon domain?
How do I add extra domains to my cPanel hosting?
How do I create a redirect for an addon domain?
How to Change the Document Root for an Add-On Domain
What is an addon domain?
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Advanced Email Functionality
8
Account Level Filtering
Changing MX Entries
Creating a Default Address
Email Delivery Routes
How to setup Google Apps in cPanel
Importing Email Accounts
Importing Forwarders
User-Level Filtering
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Backups
1
How do I generate a backup of my website? (cPanel)
Cancellations
3
How quickly after I cancel will you delete my account?
Is there a minimum contract period?
What is your cancellation period?
Choosing & Installing an SSL
7
3rd Party SSL Certificates
Can I have a dedicated IP address if I order an SSL certificate?
Premium Extended Validation SSL Certificate (EV SSL)
Premium SSL certificate
Standard SSL certificate
What are the differences between Let’s Encrypt and the other SSLs available
Wildcard SSL Certificate
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Company Information
5
Can I work for you?
Datacenter information
How long does it take to get a response from support?
How long have you been established?
How many customers do you have?
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Concepts
3
What am I getting in return for my money?
What is a Domain Name?
What is Web Hosting?
Content Restrictions
3
Can I host a gambling website?
Can I host adult content?
Can I host music and video files (mp3, mp4 etc)?
cPanel Domains
1
How can I swap my Add-on domain for the Primary domain?
cPanel Software Applications
3
Cron Timings
Software Installation in cPanel using Softaculous
Which CMS should I choose?
Databases
3
How do I create a MySQL database in cPanel?
How do I remotely access my database?
How to remotely connect to a MySQL database (cPanel)
Dedicated Servers
7
Can I have root access on my managed server?
Do I need to tell you if my server is down?
How can I restart services on my Dedicated Server?
How many Dedicated Servers do you run?
When will you suspend my server for non-payment?
Where are your Dedicated Servers located?
Which versions of Windows can I have on my Dedicated Server
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Diskspace
3
Can I get a custom package with more disk space?
How many files can I have?
How to work out Disk Space usage in cPanel
DNS
4
Can you explain how your DNS Cluster works?
What are CNAME records?
What are Nameservers?
What is an "A" record?
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DNS & Nameservers
5
How do I change my domain nameservers?
How do I edit DNS in WHM?
How to set your nameservers
I've changed the nameservers, do I need to change any of the other DNS?
Why does my site still show my old hosting, even though I've pointed my DNS to your nameservers?
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DNS in cPanel
1
How do I point my site to another server? (cPanel)
Domain Extensions
4
What is a ccTLD?
What is a domain extension?
What is a gTLD?
Why are there so many domain extensions
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Domain Management
8
Can I hide my personal details on a domain registration?
Do I need WHOIS Privacy?
How do I activate WHOIS Privacy on my domain?
I already have a domain name, is it too late to add Privacy Protection?
What contact information is made shown for my domain?
What domains can I use WHOIS Privacy on?
What is the WHOIS database?
What is WHOIS Privacy?
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Email
1
How can I access Webmail on cPanel?
Emails
2
How to back-up your emails from Outlook
Using external email
First Steps
8
Creating a secure password
General Information - PHP
How do I add my domain to my cPanel hosting package?
How do I log in to my website control panel?
How do I point my domain to hosting I have elsewhere?
Linking domain and hosting
Pointing an external domain to your hosting
Transferring in a domain name
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Forwarders & Autoresponders
4
Can I forward an entire email domain
Creating a Forwarder
Creating an Autoresponder
Forwarding Email to a Different Domain in cPanel
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Free
2
Do I need an SSL Certificate for my website?
SSLs and SEO
FTP
3
cPanel FTP with Filezilla
How do I create an FTP Account?
What are my FTP credentials?
FTP & File Management
3
How to create a custom error page in cPanel
How to use cPanel's Password Protect Directory tool
Where can I find the configuration details for my FTP account?
General
2
Can I have email with just a domain name?
What is a WHOIS lookup?
General
2
Can I transfer my domain?
How long does it take to change an IPSTAG?
General
2
Can I change my domain and retain my search engine ranking?
Does my domain name affect where I appear in search results?
Getting Started
5
cPanel is timing out, why?
How can I log into cPanel from WHM?
How do I log in to my cPanel account?
How do I point a domain at my cPanel package?
How to add a new site to your cPanel account
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Hosted Websites
1
Do aliases count as hosted websites?
Let's Encrypt SSLs
1
Why you need https on your site
Locking
3
How does domain locking work?
Why do I need to lock a domain?
Why do UK domains not have a lock?
Mac
9
Apple Mail
Gmail.com
Mac Mail (macOS Sierra)
Mac Mail (OS X El Capitan)
Mac Mail (OS X Yosemite)
Outlook 2011 For Mac
Outlook 2016 For Mac
Outlook.com
Thunderbird Mac
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Mailboxes
4
Can I delete a cPanel mailbox?
Creating an email account in cPanel
How to change a mailbox password
How to set a mailbox quota
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Mobile
4
Android Devices
Apple Devices
Blackberry
Windows 10 Mail App
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Must Read
9
How can I migrate a website myself?
How do I move from WordPress.com or WordPress.org?
I'm giving sensitive information, how can I be sure this information will be kept confidential?
Is there any downtime when my site is being migrated?
What information do you need from me for the migration?
What is the Move to WeHost migration service?
Which hosting providers do you migrate from?
Will my current hosting provider know I'm leaving them?
Will you make sure the website works exactly as it did before the migration?
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Must Read
1
GDPR FAQs
Must Read
5
Account closure and data deletion
How we use your data
Privacy Centre Overview
Request a copy of your personal data
Your choices about the data we collect
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Ordering & Renewals
3
Do you include the renewal of my domain in the hosting renewal?
I need to talk to someone about a server
When is my hosting due for renewal?
Ownership
3
Am I the registered domain holder?
Are my domain contact details different to the account holder?
Who is the admin contact on my domain names?
Paid
2
Do I need an SSL Certificate for my website?
SSLs and SEO
Parked Domains
2
How do I add a parked domain?
What is the difference between an addon and parked domains?
Payments & Invoices
8
Can I pay by Western Union?
Do you encrypt card data?
How do I update my billing details?
I cannot pay my bill? Can you extend my due date?
I won't be able to pay by the due date - can I delay?
What payment methods do you accept?
When will I be invoiced?
When Will You Suspend My Account For Non-Payment?
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Placing an Order
1
Do you accept customers from outside of the FI?
Pre Sale
6
Are all SSLs recognised by all browsers?
Can I install a third party SSL?
Do I need an SSL Certificate for my website?
What Domain Names can I use an SSL on?
What is an SSL Certificate?
Why is Authentication and Validation so Important?
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Pre Sales
2
How long does it take to set up a Dedicated Server?
What are the benefits of a Dedicated Server?
Pre Sales
2
How do your cPanel and Premium Wordpress Hosting packages differ?
How long does it take to set up a cPanel account?
Read
2
How can I report abuse on an account?
The account holder is not contactable. What now?
Redirects
4
How do I add a 301 redirect?
Redirecting to www
What is a 301 redirect?
What's the difference between a 301 redirect and a 302?
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Registrations
3
Someone else's domain expires soon. Can I grab it once it expires?
What does clientHold mean? / Why is the domains suspended?
When can I register an expired domain name?
Registries, Registrars & Registrants
9
Are you ICANN accredited?
What is a registrant?
What is a registrar?
What is a registry?
What is the difference between a registry, a registrar and a registrant?
Who are Gandi?
Who are Nominet?
Who is ICANN?
Why would ICANN suspend my domain?
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Spam Scanning
2
Configuring SpamAssassin
How to filter spam (cPanel)
SSL Implementation
1
SSL Detection on the Cloud
Subdomains
3
How do I change the document root of a sub domain?
How do I create a subdomain in cPanel?
What is a sub domain?
Support
2
What help can I have to get started?
What support can I get?
Terms & Conditions
2
Do you advertise on my site?
Where can I find your Terms and Conditions
Transferring away from WeHost
2
Change IPSTAG
What does ClientTransferProhibited mean?
Transferring to WeHost
10
.com, .net, .org and other domain transfers
How to transfer your domain name from 1&1
How to transfer your domain name from Dreamhost
How to transfer your domain name from Fasthosts
How to transfer your domain name from GoDaddy
How to transfer your domain name from HostGator
How to transfer your domain name from WordPress.com
Transferring a .COM domain
Why is a domain is pending registry approval for five days?
Why is my current provider charging me for a domain transfer?
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Upgrades & Packages
4
Can I upgrade my hosting package at any time?
Do you offer hosting packages for charities?
Is one package faster than the others?
Is there an upgrade fee?
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Usage & Over Usage
1
Why has my account been suspended?
Virtual Servers
5
Can I move my VPS from another provider to WeHost?
Can I upgrade my VPS?
How long does it take to set up a VPS?
What’s the difference between a Dedicated Server and a VPS?
Why choose a WeHost Cloud VPS?
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WHM
1
Create a Reseller in WHM
Windows
11
Gmail.com
Microsoft Outlook 2002
Microsoft Outlook 2007
Microsoft Outlook 2010
Microsoft Outlook 2013
Microsoft Outlook 2016
Outlook.com
Thunderbird Windows
Windows 10 Mail App
Windows 8 Mail App
Windows Live Mail
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WordPress
1
How to disable plugin(s) via database or by manual removal